FAQ

General FAQ

Q: What are your business hours?
A: Our hours are 9am-7pm Monday through Saturday. We are also available outside those hours via appointment only or on an emergency basis (after-hours rates may apply).

Q: What is an “expedite fee”?
A: If all of Belmont PC’s technicians are booked for the day and you need a computer repair right now, you may choose to pay a $75.00 non-refundable fee to have your request moved the front of the work queue. In most cases, a Belmont PC tech can be at your business within 30 minutes of your call being expedited. Please be advised that in most instances a technician will be available and you will not need to pay this fee.

Q: What payment methods do you accept?
A: We prefer cash or personal\business check, but we can also take most major credit cards via PayPal for a 3% surcharge.

Q: What is Belmont PC’s “Remote Help Service”? How does it work?
A: Please see our Remote Help page for complete information about that service.

Q: Does Belmont PC sell hardware directly?
A: No, and there are several reasons why we do not. It is very expensive to maintain, inventory, support and account for replacement hardware stock. Belmont PC wants to keep our costs as low as possible, so we do not offer direct hardware sales. We did sell hardware in the past, but we have found that it almost always works out better for the customer if they order their hardware directly. Our customers use every type of computer imaginable, from older Pentium IV machines to the latest and greatest multi-core systems. We cannot know in advance if the customer needs an EIDE or SATA drive, what type of RAM their system uses, or what kind of video cards their machines can use. By assisting the customer in ordering their parts, we ensure that they get the right part, every time! Also, most of Belmont PC’s clients are small companies that already have their own preferred vendors, such as Dell, HP, Office Depot or Staples; by working with your accounting\purchasing team and existing vendors, Belmont PC makes things as easy as possible for their clients!

Q: What kind of warranties do you offer?
A: Belmont PC offers a 30-day warranty on all services. We do not offer warranties of any kind on any hardware. You will need to contact the manufacturer and\or vendor for warranty support for those items. For businesses, Belmont PC will process returns for the customer at no extra charge, but will not assume “ownership” of any computer hardware.

FAQ for Business

Q: What kind of businesses should use Belmont PC?
A: Any business can benefit from Belmont PC’s services! However, our traditional business customer is a small business that has IT needs, but simply doesn’t have the budget for a full-time IT employee. Belmont PC then becomes your company’s “IT guy”.

Q: Does Belmont PC offer “per hour” service only?
A: No – for businesses, Belmont PC offers “per hour” service or “per job” service. If you have a few computers that need routine maintenance, “per hour” service would be best for you. On the other hand, if you want to upgrade all of your desktops to Windows 7, a “per job” quote would work best in that instance. We also offer blocks of pre-paid service hours at a significant discount. So if you try Belmont PC and are satisfied with the service, you can buy 10, 20 or 50 hours of service and not have to worry about individual invoices in the future!

Q: What is a “site survey”?
A: If you hire Belmont PC for a complex task (such as upgrading a domain from Windows Server 2003 to Windows Server 2012) or if you hire Belmont PC to take over day-to-day operations of your company’s IT needs, a Belmont PC technician will come to your office and take an inventory of all your existing servers and desktops. This will allow the technician to make the transition as smoothly as possible, as well as identify any trouble spots in your IT infrastructure. This service is always done free of charge!

Q: What is a “hardware starter pack”?
A: One of the easiest ways to minimize IT downtime is to have a stock of extra hardware available for emergency use. Let’s say that the hard drive on one of your employee’s computers dies. Normally, you’d need to order a new one, which could take up to a week to arrive. By having a stock of emergency spares on hand, the employee could be up and running again in just a couple of hours. After Belmont PC completes your company’s site survey, they can recommend a “starter pack” of hardware spares, and can even walk you through ordering from your vendor of choice! This service is absolutely free for all Belmont PC customers.

Q: I have a routine computer task that I need done, but it would be better for me if it were done after business hours. Will I have to pay after-hours rates for this service?
A: Generally speaking, no. Our after-hours rates are for emergencies and unscheduled visits only. If an after-hours visit is scheduled in advance, standard rates apply. For example, it is often easier for a business to upgrade a server after business hours when the computers are idle. Belmont PC can arrange to do this after hours at the standard rate. However, if you called us at 10pm on a Tuesday evening and wanted us to upgrade the server that night, after-hours rates would apply.

FAQ for Individuals

There are no FAQs for Individuals at this time. Please read our general FAQ, or email us if you have any questions that aren’t answered here.