Category: Commentary

If there’s one thing the Internet seems made for – aside from porn, cute kitty pictures and fantasy football leagues – it’s complaining about bad customer service. And that’s not for nothing: if you spend enough time at The Consumerist, TripAdvisor or Elliot.org you’d think that most companies don’t just have bad customer service, they’re becoming downright hostile to customers these days.

But this isn’t one of those awful customer service stories. In fact, it’s the exact opposite of that, a story about great customer service. And it involves Virgin Mobile.

My parents gave me a Virgin Mobile Samsung Intercept phone for Christmas last year. Coming from Tracfone’s relatively ancient LG 600g handset, the Intercept seemed like magic. And for the first couple of weeks, it was! But then odd things started happening. The phone would lock up often, requiring me to remove the battery to restart. It would lose connectivity, apparently unable to gracefully switch between 3G and Wi-Fi. It would reboot for no good reason. Many of the stock apps (and parts of the OS itself!) would crash. Most worryingly, the phone would gradually slow down – not just in a given session, but overall, like a Windows computer loaded down with malware.

The phone shipped with Android 2.1, and Virgin Mobile promised that most of these issues would be fixed with the 2.2 (Froyo) update, which was due in February… then March… then April. I’m an IT guy, and I understand how software releases get delayed. So I was OK with that, but was getting tired of resetting (wiping) the phone every few weeks to make it usable. Wiping the phone was great for restoring performance, but every time I did so I’d lose my SMS messages and call logs, and then had to spend an hour or more reinstalling my apps and tweaking the phone (notification settings, sounds, etc.).  Anyway, the upgrade was finally made available in April, and I upgraded. And yes, a few things were fixed… but the phone was still slow and still locked up far too often.

Continue reading “Thanks Virgin Mobile!”

Read this. Read this now.

The most basic reason why we have a debt-limit crisis now is that we have allowed the federal government to grow so far beyond its enumerated powers that we are up against artificial debt limits as virtually a last defense against its relentless growth. This is not a fiscal crisis — it is an attempt to halt the very accumulation of federal power that the Federalists promised us would never happen. It’s a constitutional crisis, and it cannot be fixed merely by holding the line on taxes and securing deep spending cuts in the short term.

What has long been clear to many constitutional scholars is now intuitively obvious to Americans of all stripes: The relentless expansion of federal power is destroying self-government at every level of society besides the national one — and with it, the self-reliance and independence that made this country great. It is difficult any longer to see what stands between us and a statist tyranny of the majority. Supporters of the balanced-budget amendment are trying to erect a shield against unrestrained federal power.

It’s about a week out of date as far as the debt crisis goes, but the message is spot-on.

I normally hit up Anglican Curmudgeon for news about the ever-wacky Episcopal Church (which is kind of like the Russell Brand of mainstream religions). But this piece from Friday about the Great Debt Debate™ really knocks it out of the park:

Given that the House of Representatives has now sent to the Senate not one, not two, but three separate bills to deal with the current debt limit/budget impasse; and

Given that the President’s current proposed budget was a non-starter, which would have continued the year-to-year deficit at an unsustainable $1.2 trillion (with still greater deficits to come), and which even the Democrat-controlled Senate defeated by a 97-0 vote; and

Given that the Senate on their own, under Democrat Majority Leader Harry Reid, has ducked their responsibilities, for which (for heavens’ sake!) we pay them each nearly $175,000.00 per year, to negotiate and pass (let alone, say, propose) a budget for the Government’s operations — for over 821 days now (translation to the common tongue: 821 days is two years, three months, and one day); and finally,

Given that the Senate just tabled the third proposal in the last four months to resolve the current crisis, laid before them by their colleagues in the House, with no counter-response whatsoever, and that they did so because both the President and Senate Democrats want a free pass until after the next election, which the Republicans are not minded to give them, at the country’s expense;

Be sure to click here and read the whole thing (assuming Congress hasn’t come up with an agreement in the ten minutes it’s taken to type up this post). Be sure to watch the long (14 minute) video at the end, which is a speech given by Senator Maro Rubio (R-Florida) on the Senate floor. I especially like his exchange with John Kerry. Because look folks, no matter what side of the spectrum you’re from, we have to do something about government spending. And Kerry just proves that he leads an insular Washington existence full of the same old ideas.

Oh, and today George Will (yes, that George Will) has an interesting piece about how the “Internet Generation” is really the “Libertarian Generation”. I don’t know if I buy it, but it’s good to see such views in the public eye.

I hate to do this yet again, but here we go:

A cannon is a large gun, used in battles and on ships roughly between the Middle Ages and the American Civil War. Canon is a group of laws, customs and traditions. It comes from the “canon law” of the Catholic Church, but nowadays it usually refers to the accepted facts and mythology of a TV show, movie or video game, such as the “Star Trek canon”.

Dual means consisting of two parts, things or people, as in “she plays the dual roles of CEO and mother”. Duel, on the other hand, was originally a contest between two people using deadly weapons, as in “Alexander Hamilton challenged Aaron Burr to a duel”. These days, “duel” usually has a less lethal meaning, as in “the game was a duel between Peyton Manning and Tom Brady”.

To insure something is to take out a legal financial instrument against loss or damage. You probably insure your car, for example. To ensure something is to make sure that it gets done, as in to “ensure that the insurance check is in the mail”.

Continue reading “Yes, we’re doing this again!”

So, yeah. Google released a limited beta of “Google+”, their answer to Facebook, this week. And some people on the Internet were creaming in their pants about it. Why?

Why is it that certain people seem to have this blind trust in Google? To these folks, Google wouldn’t ever do anything bad, ever. Not that I think Facebook is prefect by any means. But all Facebook knows about me is what I post, what my friends post, what I import onto my Wall (mainly this blog), and the relational aspects of my friends.

These are the people who scream bloody murder whenever Windows wants to phone home for updates… but the same sheeple who somehow see no problem with using Gmail, Google Talk, Google Voice, Google Apps and Google DNS. Windows just wants to see if its up to date; Google knows more about you than your wife and mother combined.

Sure, Google+ looks kind of interesting. But there’s no killer feature in it that Facebook couldn’t implement in a couple of weeks if they wanted to. For example: FB’s new video chat feature is supposed to be absolutely dead simple and kickass.

So it boils down to who has the most users. Sure, Google has far more potential users than Facebook, but Facebook owns social networking at the moment. And, despite how some people fawn all over Google, they’ve had some massive fails, too. Google Wave was supposed to replace email and instant messaging. How did that work out? Google Buzz died a quick death. And did anyone ever create a Google Profile?

At least Google+ is a product that some people might actually want, unlike…

Google Catalog (really? scanned catalogs?)

Google Video Player (just what the world needed: another proprietary video format!)

Google Checkout (“It’s like a digital Discover Card!”)

Google Answers (“We somehow lost to Yahoo! Answers?”)

Google Page Creator (“You know what we need? Our own version of Geocities!”)

Google Knol (“What’s better than one Wikipedia? TWO Wikipedias!” Too bad no one ever visited Knol.)

Dodgeball (“Wait… in May 2005 we bought a company that did exactly what Foursquare does and somehow forgot that it existed, then created Google Latitude to compete with Foursquare… which we helped develop when we gave all that money to Dennis Crowley?”)

Jaiku (“Wait… in October 2007 we bought a company that did almost exactly the same thing as Twitter and somehow forgot that it existed? Why does this keep happening?”),

Orkut (“Wait… in 2004 we bought a company that does almost exactly what Facebook does… and somehow it only ended up being popular in Brazil and India? SERIOUSLY, WHY DOES THIS KEEP HAPPENING?”)

Needless to say, I’m skeptical about Google+.

This is so cool: a glass doorknob with a fish-eye lens in the middle, so you can see who’s on the other side of the door!

Read more about it here.

Like any other artsy, pretentious teenager, I wrote the occasional poem. Most of them were frighteningly awful. What follows is one of the least terrible of those poems.

Interestingly, it’s one of the very few poems I wrote after I’d graduated high school. It’s also perhaps the poem with the least “life is soooooo unfair” teen angst.

Basically, it’s about the relationship between me and one of my best friends, James. The first part is about a heated discussion went got into about life and dreams one night at the St. Charles Deli in Virginia Highland. The second part recalls the (drunken) night several years earlier when we first really bonded at a party at Lake Lanier. The final part is about the drunken night I wrote the first two parts (oooooh! META!).

Read it, if you dare, after the jump:

Continue reading “Poem No. 1”