Most “hotfixes” (patches) for Microsoft’s Windows and Office products are available as simple downloads from MS’s website. However, many hotfixes – typically those for “just discovered” issues, issues that for some reason only affect a tiny number of computers, or issues that might require long and complex testing before release – required a phone call to Microsoft’s support line. However, as of this week, that policy is no more. You may download those “call Microsoft” hotfixes simply by using this form on MS’s site. Geeks and IT support folks might want to bookmark that page.