Firefox Crashes

OK, I’m probably the last person on earth to find out about this, but if Firefox is crashing on you, restart the browser in safe mode by holding down the SHIFT key when clicking the Firefox icon (if necessary – I find that Firefox rarely crashes when displaying the “Session Recovery” page; just open a new tab with Session Recovery open). The next step is to type about:crashes in the address bar and press enter. If you’ve submitted your crash reports to Mozilla (and you have been doing that, haven’t you?) you’ll see a list of your crash reports:


Reports are listed by the most recent, so in most cases you’ll want to click on the one at the top of the column. When you do, a new page will open, connect to Mozilla and download the report:

(click to enlarge)

It might take a few minutes for the report to be retrieved and downloaded. But when it does, you’ll find a wealth of information about the crash, hopefully enough to get you headed towards a fix.

Firefox recently started acting weird on my computer… mostly by crashing every 8 hours (at first), then every 15 minutes, then every 5 minutes, then every 45 seconds. Poking around the ‘Net for a solution, I found out about “about:crashes”, and my crash reports couldn’t have made it any clearer: adblockvideo.dll, part of the AdBlockVideo extension I’d recently installed, was causing the crash. I disabled the extension, and it’s been smooth sailing ever since!

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