I’m DONE with Target

Lots of people love Target. I don’t.

For one thing, Target seems to never, ever have what I want. No matter how mundane the item – be it a pack of Juicy Fruit gum, a Snickers bar, Irish Spring soap or a simple 4×6″ picture frame… if I need it, Target won’t have it. I often joke that the reason Target has CCTV cameras in the parking lot is so they can see me coming and hide whatever it is I’m there for.

But what’s worse, though, are the employees. I don’t know if Target only hires really stupid people, or if they train them poorly… but every time I ask a Target employee about the item I can’t seem to find, they not only act as if they’ve never heard of the thing before, they act like they can’t imagine why someone would want it:

“Orange… juice, you said? And you said it’s some kind of… beverage?”

Dear…

“Kitty… ‘litter’? Am I saying that correctly? ‘Kitty litter’? And it’s some sort of… pet accessory? For cats?”

God…

“Sandpaper? It’s not in office supplies? That’s where the paper is. Never heard of SANDpaper, though.”

Why?

There are a couple other things I could niggle. For one, Target’s grocery selection really sucks. Say what you will about Walmart, but my local Walmart has a full-blown grocery store inside. It doesn’t really cater to exotic tastes, but a family of four could easily buy all their groceries at Walmart, no problem. My local Target, on the other hand, has hundreds of items, but only one or two of any given item. Walmart has 15 types of canned chili; Target has three. Walmart has 84 different types of bread; Target has, like, six, tops. And the worst part is, unless you’re willing to compromise a lot, you can’t even buy a whole meal’s worth of stuff at Target. You want slow cooker pot roast with veggies? Target will have everything but the actual roast. Or they’ll have the roast, but no potatoes. Or potatoes but no carrots. Or they’ll have all the food, but no slow cooker spices. Or they won’t have slow cooker liners. Or something. It’s always something with Target.

Also, people say Target has “nicer” stuff than Walmart. I’m sure that’s true to an extent. Their crappy bookshelves are more stylish than Walmart’s crappy bookshelves. Target’s wastebaskets do look more like something you’d see at a hip spa or salon than Walmart’s “what old lady’s house did they steal this from?” wastebaskets. And, if you’re under the age of 25, Target’s clothes probably are cooler than Walmart’s. But at the end of the day, I can’t help but get the feeling that Target’s stuff costs 25% more than Walmart’s, but isn’t 25% better. Their crappy $129 bookshelf won’t last any longer or hold more weight than Walmart’s crappy $99 bookshelf, and their $7.50 Hanes t-shirt won’t last longer than Walmart’s $5 Hanes shirt.

*     *     *

Today was the last damn straw, though.

See, thanks to all the online security scares, I’m kind of wary about using a credit card online. So I try to use gift cards when possible. I pay for my mobile phone service with prepaid cards, which is easy to do, because almost any store that sells such cards will carry ones for my provider, and there’s a 99% chance I’ll be going to one such store at least once a month.

Spotify cards are somewhat harder to find, however. Despite Spotify’s site saying they’re available at many large (specific) retailers – Kroger! Target! Best Buy! Walmart! CVS! – they’re actually kind of hard to find.

Last night I was reading the Spotify subreddit, where some post playlists and others ask questions about the service. I saw a question about gift cards… which got me curious enough to look for them at Amazon. No dice. I googled “Spotify gift card” and got a link to this page at Target. Here’s a screencap:

Spotify at Target
(click to embiggen)

As you can see, this is a $30 Spotify card being offered for $21. It’s “only sold in stores”, “not available for free pickup” but is “in stock” at my local Gastonia (North Carolina) Target. It’s also located on aisle F29.

I had to run an errand today that would take me somewhat close to that Target, so I figured I’d buy a couple of cards. Hey, six months of Spotify for $42 instead of $60 isn’t that bad a deal, right? It’s almost like getting two months free!

So I went to the store, and went to aisle F29 (who even knew Target aisles were numbered?) I found the cards, but they were marked at $30, No problem, I figured. I’d just get them to adjust the price at checkout. Just to be sure, however, I looked closely at the rest of the cards on the aisle. No other Spotify cards, just these.

Of course, they can’t price match at the register. That would be too damn easy. After waiting for several minutes at a slow-ass register, the nice but clueless cashier (whose nametag read – I kid you not – “New Target Associate”) directed me to customer service.

The guy at Customer Service first told me that he couldn’t match the price, because the graphics are different. I asked him why the hell that matters. Packaging changes all the time, but the essential bit of a giftcard – the barcode and pin – don’t. He hemmed and hawed for several minutes, then said that he couldn’t price match because the pictured card was for “3 months of service” while the cards in my hand were “gift cards”. I told him that was a distinction without difference. Virgin Mobile used to sell Broadband2Go, PayLo and Beyond Wireless cards… but it didn’t matter which one you used, because it all went into the same Virgin Mobile account. He hemmed and hawed – no really, I think he actually said “heeeeemmm” and “hawwwww” – then said, “yeah, I’m sorry, I just can’t do it”. I asked him to get me someone “higher up the food chain”.

After a few minutes, a Target manager came up and asked me what she could do. I explained the situation, and was literally floored by her “logic”.

See, the cards were on clearance, and that’s why you can’t order them online for pickup. OK, but Google Play cards are also “not available for in-store pickup”, but they’re not on clearance. So what’s the difference?

Well, she said, they don’t have any in stock. OK, so why does the webpage say “in stock at Gastonia”? Because we have them in stock, but not those cards. What the hell does THAT mean? Oh, the cards that are on clearance? You’re out of those? So why does the website say you do have them in stock? Because they do have $30 Spotify cards in stock, but not those $30 Spotify cards.

After a few minutes of her circular logic, I held up the printout and asked: “OK, let’s pretend that you don’t work for Target. You go to Target.com and search for ‘Spotify’. This is one of the results. The webpage clearly says ‘only sold in stores’, that you can’t buy them online for pickup. It also says that they’re available in this very store. What would YOU think?” Apparently she’d “be confused too” but she’d understand because there’s some vital difference between whatever the company posted on their website and what they had in the store (despite all evidence to the contrary).

Finally exasperated, I asked: “So… you say that such cards actually exist somewhere in the realm of Target. How can I buy some of these? What can you do today to sell me these?”

“Well, I guess you can drive to another Target. There’s one at Metropolitan, and….”

Go to hell already. You know what? If I’d talked to the store manager, and if the manager had said “because fuck you, that’s why we’re not price matching”, I’d somehow feel better. I’d feel better than having to listen to someone half my age trying to explain something she clearly doesn’t understand, and clearly making it all up as she went along. I don’t have kids, but I can easily recognize someone making up teen-level bullshit on the fly. And this was weapons-grade bullshit, my friends.

I went ahead and bought a single card… because why the hell not? I’d wasted an hour of my life arguing with a 20 year-old girl at Target… that has to be better than making a special stop of Best Buy just to make a “spite purchase” of a whopping $30.

Still, though… it bugged me. So when I got home I called Target’s customer service number. I spoke to a nice lady in India (I think.. possibly the Philippines). I gave her the 18-digit receipt number and she was able to pull up the transaction in her system. She immediately saw and understood the issue, but couldn’t help much. The best she could do was issue me a refund on the on the difference… $9… in the form of a Target gift card. Dammit. I could use it to buy a mobile phone giftcard… but I bet it’ll say “cannot be used on gift card purchases”.

Bastards. I hate Target.

2 Replies to “I’m DONE with Target”

  1. Nicely done my friend. I still prefer Target over Walmart, because the Walmartians are often more than I can handle. Our only Target in town does a good job of carrying the essentials, but I won’t buy meat or most produce there, because it mostly looks terrible. I get that they try to be a one stop shop, but I liked them better when they had a smaller food section and it was mostly limited to dry goods. I have always liked their home and clothes though! And they are our favorite brand of diapers for the little ones. Way better than the name brands for us in that department. I loathe their website though. I’ve tried ordering things before and it will wait until I click “add to cart” to tell me it’s “not available in stores” and “not available to ship to your location” well then WTF to I do to order it?? Why doesn’t it say “item unavailable” or “SOLD OUT” or something to that effect. Or why even have it on your website at all?

  2. “I went ahead and bought a single card… because why the hell not? I’d wasted an hour of my life arguing with a 20 year-old girl at Target… that has to be better than making a special stop of Best Buy just to make a “spite purchase” of a whopping $30.”

    — Principle. That’s why not. You payed Target 30 dollars to waste your time, gasoline and thought-energy. The fact that you got some songs for your trouble is kind of comical actually.

    Now, raise your chin, and go out there and invent the solution. Build upon the successes and mistakes of your predecessors.

    go get ’em.

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