RIGHTING THE WRONGS: The McDonald’s Coffee Case

It seems like any time someone wants to point out a flaw in America’s civil court system, they have to bring up the case of the “old woman who spilled coffee on herself”. Which, at first, kinda makes sense. After all, coffee is usually served hot, right? Most people do, in fact, try to avoid spilling coffee on themselves, so what makes that old lady who sued McDonald’s so special?

Well, as you might guess, there’s more to the story than meets the eye. I don’t know if I completely agree with the decision in Liebeck v. McDonald’s Restaurants, as the case is officially known. But I do know that there’s more to it than “stupid old lady spills hot liquid on herself”. I also know that McDonald’s lawyers committed an insanely stupid error in the courtroom, a goof so bad it makes Bill Bucker feel better about himself.

But first… the facts of the case.

On February 27, 1992, a 79-year-old woman named Stella Liebeck decided to join her grandson Chris, who was driving his father (Stella’s son) Jim to the Albuquerque airport. On the way home, Chris stopped at the McDonald’s at 5001 Gibson Boulevard SE so that his grandmother could get a cup of coffee. They got the coffee, and Chris pulled in to a parking space so that Stella could add cream and sugar. Since the car had a curved dash and lacked cup holders, Stella put the cup between her knees and removed the lid. But, as she did, the cup fell backwards, burning her groin, thighs, genitalia and buttocks.

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SOPA Resources

By now you’ve almost certainly about today’s “Internet Blackout” in opposition to SOPA, the Stop Online Piracy Act (and its Senate cousin, the Protect IP Act, or PIPA). I was going to write up a rant about the whole mess, but in the end I decided it was kind of pointless. Many, many sites have SOPA pieces that are far more eloquent than anything I could write, and few would listen to what I had to say anyway. It’s not that my opinion doesn’t count, it’s that I’m just one guy in a small town in North Carolina. People with doctorates and huge followings online have done it better, so why not just link to those pieces instead?

If you have no idea what SOPA actually is, head on over to Wikipedia’s page about it (they’re not blacking out this page today). I’ve read the article, and it’s pretty balanced and comprehensive… although it lacks information about many of the small details that actually make SOPA so awful. If the Wiki article confuses you, or if you’re just not that technically inclined, check out this post at Lifehacker, which explains SOPA in easy-to-understand, non-technical terms.

Although the first two links tell you how SOPA would work, they don’t tell you why it’s bad. The jist of it is that the law would allow rightsholders to cut off financial support for sites they claim are infringing. The entire site doesn’t have to infringe on someone’s intellectual property… just a single blog entry or comment is enough. The EFF has this page, which lists why popular sites like Etsy, Flickr and Vimeo would be in danger under SOPA, even though none of them are what any reasonable person would call a “pirate site”.

And remember, SOPA doesn’t just target sites that host “pirated” content – it would allow companies to go after sites that “misuse” their trademarks as well. You’ve probably heard of Monster Cable, the company that sells vastly overpriced cables and has a history of suing anyone who tries to use the “Monster” name (including the Boston Red Sox). This post on Monster’s own website lists companies it considers to be “infringing” on its trademark. And while “monsterheadphons2010new.com” probably does sell fake Monster products, take a close look at some of the other sites on Monster’s list: eBay and Craiglist (neither of which sell anything directly), FatWallet, PriceGrabber and ComputerShopper (none of which sell anything at all: the first is a popular “deal” site, the others are price comparison sites), and Costco and Sears. Wait – am I saying that Monster Cable could, under SOPA, shut down the websites of giant retailers like Costco and Sears? Yes they could. In this case, it’s not about “protecting trademarks”, it’s about using a piracy law to control distribution of a lame product.

But don’t take my word for it. Read this piece from Tim O’Reilly, founder of O’Reilly Media. Or this piece by Tim Edwards from PCGamer. Or this piece by Ken Fisher at Ars Technica Or this piece by Elliot Noss of Tucows, which is not only extremely blunt, but also addresses the international chilling effects the legislation would have:

The Internet is a global creature. A “Made in the USA” solution will no more work to stop the problems talked of than would one made in any other single nation state. Worse, the US has been at the forefront of ensuring that the Internet has remained free and a platform for innovation for the last fifteen years. With SOPA, or ProtectIP, that leadership will effectively end and Syria, China, Iran and others will not only use the US as a role model, they will also use these actions as further evidence of US control of the Internet and justification for trying to turn it over to the UN/ITU.

Worse, the legislation itself is fundamentally corrupt. It is bought and paid for by big media, trying vainly to protect anachronistic business models. This has been demonstrated clearly in all of the hearings and the very conduct of the debate. Listening to how deeply uninformed those being asked to legislate this issue are has been nothing short of scary. Watching how support and opposition has lined up has been disheartening. This is the worst example of the kind of fundamental corruption that is at the heart of the US political system currently and is well defined by Professor Larry Lessig.

Sure, Big Content are jerks… but do you think you can trust the government? Ha! Ever heard of a hip-hop website called Dajaz1.com? It was seized by the US government under “Operation In Our Sites”. I’ll let this article at TechDirt tell the rest:

Imagine if the US government, with no notice or warning, raided a small but popular magazine’s offices over a Thanksgiving weekend, seized the company’s printing presses, and told the world that the magazine was a criminal enterprise with a giant banner on their building. Then imagine that it never arrested anyone, never let a trial happen, and filed everything about the case under seal, not even letting the magazine’s lawyers talk to the judge presiding over the case. And it continued to deny any due process at all for over a year, before finally just handing everything back to the magazine and pretending nothing happened. I expect most people would be outraged. I expect that nearly all of you would say that’s a classic case of prior restraint, a massive First Amendment violation, and exactly the kind of thing that does not, or should not, happen in the United States.

But that’s exactly what happened to Dajaz1, only substitute “blog” for “magazine” and “domain” for “printing press”. This is your government folks, the “land of the free and the home of the brave”. And In Our Sites was conducted under existing federal law. For the love of all that is holy, please don’t let things get worse. Big Content is a dying business model, and they’re trying to buy our politicians to protect it. Destroying the entire Internet so that record company executives can keep their private jets isn’t just repulsive, short-sighted and illegal… it’s downright un-American!

RIGHTING THE WRONGS: The “Twinkie Defense”

Growing up in the 1970s, vicious rumors abounded about Twinkies snack cakes. If one ate 10,000 Twinkies, so the schoolyard story went, you’d go crazy and kill someone! The story changed a bit later on: if one ate 10,000 Twinkies, he or she would be considered “legally insane” in the state of Georgia (or California, or Texas, or…). This later rumor was obviously a riff on the old “seven hits of acid makes you insane” urban legend. But where did the story come from in the first place? Why Twinkies? And did it have any basis in fact?

Twinkie

Actually, the story was born out of a great tragedy.

Daniel James White was born in Los Angeles on September 2, 1946. The second of nine children, he was expelled from Riordan High School for violent behavior in his junior year. He subsequently transferred to Woodrow Wilson High School, where he graduated as valedictorian. After a stint in Vietnam in the Army, White worked as a security guard at a school in Anchorage for a couple of years. He then moved to San Francisco and became a police officer. For reasons that aren’t entirely clear, he quit the SFPD after squealing on a fellow officer who beat a handcuffed black suspect.

White transferred to the San Francisco Fire Department, where he became a hero after rescuing a woman and her baby from the seventh floor of a burning apartment building. White used this fame to get elected to the San Francisco Board of Supervisors (San Francisco has a unified city-county government, so a “supervisor’ is the equivalent of a city councilman and county commissioner). Although a Democrat, White was pretty conservative, and often defended his mostly white, middle-class district against what he called “homosexuals, pot smokers and cynics”.

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Why I’m not participating in Bank Transfer Day

Today is Bank Transfer Day, a day when millions of folks promised to transfer their accounts from big commercial banks to smaller banks or credit unions. I’m not participating in this… and here’s why:

My birthday is in March. The August after I turned 21, my best friend Rich and I went to my parent’s beach condo in Florida for a short vacation. Shortly after arrival, we went to the grocery store to stock up on grub for the week, and there I got a 6-pack of Bass Ale. The beer had a flyer attached offering six pint glasses and a glass pitcher with cool retro Bass logos for $19.99 plus shipping. Since I was still in my “I’M 21! I CAN DRINK, THEREFORE I AM A BADASS!!!” phase, I decided to get the set. So as soon as I got back to Atlanta I sent them a check and promptly forgot about it.

Fast forward from that August to the following May. I was at work one Tuesday, and my mom called me in a panic. “Wachovia called! They said you bounced a check! What’s going on with your finances, son? Should we bring your dad in on this?”

STRIKE ONE: Although I lived at home, I was now 22 years-old, fully an adult, and neither of my parents were “co-signers” (or anything else) on my account. But some Wachovia drone felt it was perfectly OK to talk to my mom about my private financial matters.
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A Worthy Upgrade

“Hi, my name’s Jim, and I have a flashlight fetish.”

It sounds strange, but it’s true. Every time the missus and I go to Lowe’s or Home Depot, I have to check out two things – the spray paint aisle, and the flashlight aisle. I’m fascinated by all the different types of spray paint they have these days (I’m sooo tempted to paint my desk with the chalkboard spray paint!). I’m also fascinated by all the different types of flashlights.

It might seem odd, then, that I currently only own two flashlights.

The first is an Inova X5 LED flashlight I got for Christmas a few years back. It’s pretty boss. It’s made out of “aircraft aluminum” and is almost indestructible. And its multiple LEDs are bright as hell. The downside is that it uses odd size batteries (123, if you’re curious). These are relatively expensive at the few places that carry them (Energizer brand 123s are around $10/pair at Walmart and Lowe’s, although Lowe’s also carries the Sure Fire brand that are only around $4.75/pair). So I’m somewhat loathe to use the flashlight for an extended period of time, given that I’d have to find a store that carries a range of camera batteries to get replacements.

My other flashlight is an old AA Maglite. Maglites need no introduction; I’m sure there are few Americans who haven’t at least seen one, if not own one. They’re built like tanks and are reliable as hell. I don’t even remember when I got my Maglite, but I know I’ve had it for at least 15 years. But while it’s cool that the Maglite takes common, easy to find AA batteries, the light it puts out seems kind of wimpy compared to today’s LED lights.

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More Politics

I generally try to stay away from politics on this site, mostly because it’s so polarizing. If you don’t like Mad Men reviews, you can just skip over them and not think anything of it. However, political issues tend to excite people’s passions, and I don’t want to alienate readers. So I tend to stay away usually. Usually. But sometimes things just get get my blood pressure up, and I need to vent. And today is one of those days.

First of all, can someone explain to me how Arizona’s proposed illegal immigration law is not a legitimate exercise of a sovereign state’s police powers? See, here’s my line of thinking: back in the 1950s, various Southern states chose to ignore the federal integration laws. So the Feds sent in troops to ensure that Southern universities allowed blacks to enroll. So a state ignored a federal law, and the Feds decided to enforce the law. And the liberals thought this was a good thing. But when the Feds decided to ignore their own immigration laws, Arizona decided to take their own initiative. So the Feds ignored their own law, and a state decided to pass a law to remedy the situation… and now the liberals are calling foul. So which is it – can one sovereign pass a law when another sovereign willfully chooses to ignore an existing statute or not?

And why is it that when GOP candidate Rick Perry decides to go to a Christian retreat, the mainstream media cries foul and doubles their ink orders… but when candidate Obama met with members of the New Black Panthers that same media completely ignores it. What’s more, when those same Black Panthers were accused of some of those most blatant voter intimidation ever seen in the United States, Obama’s friend and Attorney General Eric Holder somehow decided not to prosecute anyone for it. And yes, this is the same Eric Holder who recently lied to Congress about the so-called “Operation Fast and Furious” (in a nutshell, the ATF allowed over 2,000 guns to be sold to people it knew worked for the Mexican drug cartels as a means of making a bigger legal case against the cartels; at least two US Border Patrol and ICE agents were killed with guns ATF allowed to be smuggled into Mexico, to say nothing of the dozens of Mexicans who died thanks to the operation). Holder told Congress, under oath, that the first he’d heard of Fast and Furious was around April 2011, but CBS News found documents which indicate that Holder was briefed on the operation as early as July 2010.

Say what you will about George W. Bush. Hey, he wasn’t my favorite guy, either. In fact, he’s the reason I changed my voter registration from Republican to Libertarian. But at least when Bush wanted to kill American citizens, he did it the old-fashioned way: by sending troops to Iraq and Afghanistan to get shot or blown up. Obama hasn’t got the honor or stones to do that, so he just uses Predator drones to kill American citizens. Yes, Anwar al-Awlaki was a bad person. He was on every terror watch list there is, and the world is probably a better place without him. But it’s astonishing that no one seems to give a damn that the Obama administration, under the advice of the CIA, essentially executed an American citizen without a trial or due process of any kind. This, from the same people who crucified the Bush administration’s policies in the media. Dick Cheney wants an apology from them, and personally I think he’s due one. I also can’t wait until Obama deploys Predators here in the United States so they can execute his political enemies as well. And hey, perhaps he can follow Bev Perdue’s advice and suspend elections until he gets his way.

What the fuck happened to America?

Oh you Liberals!

Liberals crack me up. This picture is of a “Constitutionally-protected form of political satire that forms a clever juxtaposition between the policies of Adolf Hitler and George W. Bush”:

Bush and HilterThis picture, however, is a “racist hate crime”:

Obama DiaperGod bless you hypocritical do-gooders! Please don’t ever change!

Heads up, Flannery O’Connor fans!

Fans of Georgia author Flannery O’Connor probably know that she had a lifelong love of birds, especially peacocks. What you might not know is that her love of birds might have started with a chicken her family owned when she was very young. She loved the bird so much that she even taught it to walk backwards!

There have long been stories that Flannery and her famous “backwards chicken” once appeared in a newsreel. However, despite several exhaustive Internet searches, I was never able to find it… until now. Here is the clip, called “Do You Reverse?”, which shows a young “Mary O’Connor” for about two seconds. Note that the other animals walking backwards in the clip are simply shown in reverse.

Look at how cute she was! 🙂

Thanks Virgin Mobile!

If there’s one thing the Internet seems made for – aside from porn, cute kitty pictures and fantasy football leagues – it’s complaining about bad customer service. And that’s not for nothing: if you spend enough time at The Consumerist, TripAdvisor or Elliot.org you’d think that most companies don’t just have bad customer service, they’re becoming downright hostile to customers these days.

But this isn’t one of those awful customer service stories. In fact, it’s the exact opposite of that, a story about great customer service. And it involves Virgin Mobile.

My parents gave me a Virgin Mobile Samsung Intercept phone for Christmas last year. Coming from Tracfone’s relatively ancient LG 600g handset, the Intercept seemed like magic. And for the first couple of weeks, it was! But then odd things started happening. The phone would lock up often, requiring me to remove the battery to restart. It would lose connectivity, apparently unable to gracefully switch between 3G and Wi-Fi. It would reboot for no good reason. Many of the stock apps (and parts of the OS itself!) would crash. Most worryingly, the phone would gradually slow down – not just in a given session, but overall, like a Windows computer loaded down with malware.

The phone shipped with Android 2.1, and Virgin Mobile promised that most of these issues would be fixed with the 2.2 (Froyo) update, which was due in February… then March… then April. I’m an IT guy, and I understand how software releases get delayed. So I was OK with that, but was getting tired of resetting (wiping) the phone every few weeks to make it usable. Wiping the phone was great for restoring performance, but every time I did so I’d lose my SMS messages and call logs, and then had to spend an hour or more reinstalling my apps and tweaking the phone (notification settings, sounds, etc.).  Anyway, the upgrade was finally made available in April, and I upgraded. And yes, a few things were fixed… but the phone was still slow and still locked up far too often.

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