Back in April, I wrote this hyperbolic review of the new Time Warner “Navigator” software that the cable giant is rolling out to all their DVRs. The upgrade had only just happened at the time, and it seemed like a giant step backwards from Passport, the previous software. But a few months have passed now. Maybe I’ve calmed down a bit. Maybe Time Warner has rolled out some updates and fixes for it… Or maybe it still sucks.
Here’s a calmer, more reasoned list of my beefs with Navigator. Time Warner needs to address these issues as quickly as possible… especially since AT&T’s U-Verse just rolled into town:
Boot time sucks: It took the old Passport software around four minutes to boot. Navigator takes just over nine minutes to fully boot. Since I have the same problem on my computer with XP vs. Vista, I can only conclude that Time Warner’s programmers are taking a cue from Microsoft on how to make your software worse, not better. Obviously, rebooting your DVR is not something you do every day… but when Navigator was new and crashed a lot, waiting almost ten minutes instead of four for the TV to come back was (and still is) infuriating.
Search still sucks: As I mentioned in the original review, Navigator took away “keyword search”, so you can no longer search for “Kate Winslet” and find movies or chat show appearances featuring the actress. As much as that sucks, I could deal with that. But something that really does suck is that Navigator, for some unknown reason, allows multiple entries for the same program. For example, if you want to see who’s going to be on David Letterman this week, you could search for “David Letterman”. You might get three hits. If you click on the first result, you’ll get a submenu that lists Monday and Tuesday’s episodes, and you’ll have to navigate to the second entry to see Wednesday’s episode, then navigate to the third entry to see Thursday and Friday’s episodes. Passport would have a single entry for The Late Show With David Letterman, and all episodes would be listed in a submenu off that single category. So Navigator, for no good reason, makes things harder, not easier. And that’s assuming it works: just the other day I searched for Whatever, Martha!. The show never appeared in the results window, even as I typed more and more of the title. By the time I had fully typed out “Whatever”, I just scrolled down to find the show.


